Home    Professional   About    Contact  

Suzanne Smith is a technical writer with specializations in software documentation, online help systems, manuals, and indexing. Suzanne has a proven track record of delivering high-quality documentation on time. She has worked in deadline driven, fast-paced work environments with aggressive schedules.

Suzanne discovered computers at her first real job in the early 1990's. She was fortunate to be in San Francisco working at Wells Fargo where they bought her the latest Macintosh every six months and the latest versions of Pagemaker. Learning desktop publishing during its infancy sparked a greater interest in the language of technology and led Suzanne to graduate school in technical writing. After starting at a small company named Blue Sky Software/eHelp Corporation (1999), Suzanne found herself acquired by Macromedia (2003), and then acquired again by Adobe Systems (2005), where she happily worked until December 2008 when the Adobe San Diego office was closed. In 2009, Suzanne did contract work for Irdeto (an enterprise software company) and Hamilton Sundstrand (a leading aerospace engineering firm). Now at Teradata, Suzanne is serving as a project lead in the Information Engineering department.

Having worked on the documentation for the great products developed at Macromedia and Adobe, Suzanne is also a big fan and user of the company products including Framemaker, Acrobat, RoboHelp, Photoshop, Dreamweaver, and Captivate.

Suzanne has been an active member of the Society for Technical Communication (STC) for 14 years. She served as Vice-President of Employment for her local STC chapter (2006-2008) and was a presenter at the International STC conference in La Vegas in 2006.

Suzanne was born and raised in San Diego. She earned Bachelor of Arts degrees in Political Science and Economics at the University of Miami and a Master of Arts degree in Rhetoric and Writing at San Diego State University. In 2005, Suzanne completed the indexing courses offered through the USDA Graduate School. She is now enrolled in the Project Management Certificate Program at University of California, San Diego Extended Studies and plans to earn her PMP certification.